Privacy Policy

This Privacy Policy ("Policy") sets out how ekplus88 ("ekplus88", "the Platform", "we", "us", "our"), operating at ekplus88.cam, collects, processes, stores, and protects the personal data of individuals ("User", "you", "your") who access or use the ekplus88 platform and associated services.

ekplus88 recognises that privacy is a fundamental right. We are committed to handling your personal data with transparency, integrity, and in accordance with applicable data protection standards. This Policy applies to all personal data collected through registration, account use, payment processing, customer support interactions, and browsing activity on the ekplus88 website.

By registering an account or otherwise using the ekplus88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use the ekplus88 platform.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or can reasonably identify a living natural person, directly or indirectly, including name, identification number, contact details, IP address, and financial information.
• "Processing" means any operation performed on personal data, including collection, recording, storage, modification, retrieval, use, disclosure, transfer, or deletion.
• "Data Controller" means ekplus88, which determines the purposes and means by which your personal data is processed.
• "Data Processor" means a third party that processes personal data on behalf of ekplus88 under contractual obligation.
• "Consent" means a freely given, specific, informed, and unambiguous indication of agreement to the processing of your personal data for a stated purpose.
• "KYC" means Know Your Customer — the identity verification process undertaken to confirm your identity, age, and payment source before enabling full account functionality.
• "Cookies" means small text files stored on your device by your browser when you visit the ekplus88 website, used to improve functionality, analytics, and personalisation.

ekplus88 collects personal data through various interactions across the platform. The categories of data collected and the circumstances in which they are gathered are set out in the table below:

ekplus88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where directly relevant to responsible gambling assessments conducted at your request or under our duty of care obligations.

ekplus88 processes your personal data for the following purposes:

1. Account Management — To create, maintain, and administer your ekplus88 account, verify your identity and age, and ensure continued eligibility under our Terms & Conditions.
2. Transaction Processing — To process deposits and withdrawals via Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, and RHB, and to maintain accurate financial records.
3. Platform Delivery — To provide you with access to betting markets, casino games, live dealer content, and all other platform features in a stable, personalised, and efficient manner.
4. Legal Compliance & Fraud Prevention — To fulfil our obligations under applicable anti-money laundering (AML), counter-terrorist financing (CTF), and Know Your Customer (KYC) regulations; to detect, investigate, and prevent fraudulent or illegal activity.
5. Customer Support — To respond to your enquiries, resolve disputes, and provide technical assistance via live chat and email support in English.
6. Responsible Gambling — To monitor account activity for indicators of problem gambling, enforce self-exclusion and deposit limit elections, and fulfil our duty of care to players aged 21 and above.
7. Marketing Communications — Where you have opted in, to send you promotional offers, bonus notifications, and platform updates. You may withdraw your marketing consent at any time via your account settings.
8. Platform Improvement — To analyse aggregated and anonymised usage data to improve platform performance, game selection, and user experience.

ekplus88 processes your personal data only where a valid legal basis exists. The applicable legal bases are:

• Contractual Necessity — Processing required to fulfil your account agreement and provide the services you have requested, including account creation, transaction processing, and game access.
• Legal Obligation — Processing required to comply with applicable laws and regulations, including AML/CTF obligations, KYC requirements, and regulatory reporting duties.
• Legitimate Interests — Processing necessary for ekplus88's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your fundamental privacy rights.
• Consent — Processing based on your explicit, freely given consent, primarily for the purposes of direct marketing communications. You retain the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ekplus88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Personal data is disclosed only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment Processors — Personal and financial data is shared with Malaysian payment service providers (including e-wallet operators, FPX, and partner banks) strictly for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers — Identity and document data is shared with accredited KYC service providers for the purpose of age and identity verification during account registration.
• Game Content Providers — Anonymised or pseudonymised session data may be shared with licensed game providers for the purpose of game integrity verification, dispute resolution, and RTP validation.
• Regulatory Authorities — ekplus88 may disclose personal data to relevant regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where required by applicable law or where necessary to protect the rights, property, or safety of ekplus88 or its users.
• Responsible Gambling Organisations — Where you have elected self-exclusion or where we have a duty-of-care obligation, relevant data may be shared with approved responsible gambling support services.
• Corporate Successors — In the event of a merger, acquisition, or corporate restructuring, your personal data may be transferred to a successor entity, subject to equivalent privacy protections remaining in place.

The ekplus88 website uses cookies and similar tracking technologies to enhance your browsing experience, maintain session state, gather analytics data, and support certain platform functionalities. The categories of cookies used by ekplus88 are as follows:

• Strictly Necessary Cookies — Required for core platform functionality including login sessions, account security, and the display of dynamic content. These cookies cannot be disabled without significantly impairing platform use.
• Performance & Analytics Cookies — Used to collect anonymised data about how users interact with the platform, including pages visited, session duration, and error occurrence rates. This data helps ekplus88 improve performance and user experience.
• Functional Cookies — Used to remember your preferences such as language settings, preferred display options, and responsible gambling tool configurations.
• Marketing Cookies — Where you have consented, these cookies enable ekplus88 to display relevant promotional content and track the effectiveness of marketing campaigns. You may withdraw your consent to marketing cookies at any time.

You may manage your cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of some platform features. A full cookie consent interface is available upon your first visit to the ekplus88 website.

ekplus88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation.

The following indicative retention periods apply:

• Account and Identity Data — Retained for the duration of your account relationship with ekplus88, plus a minimum of five (5) years following account closure, in accordance with AML/KYC regulatory requirements.
• Transaction Records — Retained for a minimum of five (5) years from the date of each transaction to meet financial record-keeping obligations.
• Customer Support Communications — Retained for three (3) years from the date of the interaction, or longer where a dispute remains unresolved.
• Marketing Preferences — Retained until you withdraw your consent or close your account, and for one (1) year thereafter as evidence of consent history.
• Technical and Session Data — Retained for up to thirteen (13) months for analytics purposes before anonymisation or deletion.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical and research purposes.

ekplus88 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Key security measures in place include:

• SSL/TLS Encryption — All data transmitted between your browser and the ekplus88 platform is encrypted using industry-standard 256-bit SSL/TLS protocols.
• Password Hashing — Account passwords are stored in a one-way hashed format. ekplus88 staff cannot view your password in plain text at any time.
• Two-Factor Authentication (2FA) — Available to all registered accounts to provide an additional layer of login security.
• Access Controls — Access to personal data within ekplus88's internal systems is restricted on a strict need-to-know basis, with role-based permissions and audit logging.
• Regular Security Audits — The ekplus88 platform undergoes periodic security assessments and penetration testing to identify and address potential vulnerabilities.

While ekplus88 employs industry-standard security practices, no digital system can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, ekplus88 will notify affected users promptly and take all reasonable steps to contain and remediate the breach.

As a User of the ekplus88 platform, you have the following rights in relation to your personal data. Requests to exercise any of these rights may be submitted to [email protected]:

• Right of Access — You have the right to request a copy of the personal data ekplus88 holds about you and to receive information about how it is processed.
• Right to Rectification — You have the right to request correction of inaccurate or incomplete personal data held by ekplus88.
• Right to Erasure — You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ekplus88's legal retention obligations.
• Right to Restriction of Processing — You have the right to request that ekplus88 limit the processing of your data in certain circumstances, such as while the accuracy of the data is contested.
• Right to Data Portability — You have the right to receive your personal data in a structured, commonly used, machine-readable format and to request its transfer to another service provider where technically feasible.
• Right to Object — You have the right to object to the processing of your personal data on grounds of legitimate interests, and to object to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent — Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

ekplus88 will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, subject to notification of the extension within the initial 30-day period.

The ekplus88 platform is strictly intended for adults aged 21 years or above. ekplus88 does not knowingly collect or process personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC process.

If ekplus88 becomes aware that personal data has been collected from a person under the age of 21, that account will be suspended immediately, all associated personal data will be deleted, and any financial balance held will be dealt with in accordance with applicable regulations.

If you are a parent or guardian who believes that a minor has provided personal data to ekplus88, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

The ekplus88 platform integrates third-party services including payment processors, game content providers, identity verification services, and analytics tools. Where these integrations involve the processing of personal data, ekplus88 ensures that appropriate data processing agreements are in place with each third-party provider.

ekplus88 is not responsible for the privacy practices of third-party services accessed through links or integrations on the platform. Users are encouraged to review the privacy policies of any third-party service providers whose services they use in connection with the ekplus88 platform.

ekplus88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. Where material changes are made, ekplus88 will notify registered users via email or on-platform notification prior to the changes taking effect.

The date displayed at the top of this Policy reflects when it was most recently updated. Continued use of the ekplus88 platform following notification of an amended Policy constitutes acceptance of the revised terms. If you do not accept the amended Policy, you should discontinue using the platform and may request account closure.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact ekplus88 through the following channel:

All formal data rights requests must be submitted in writing to the email address above with sufficient information to verify your identity and the nature of your request. ekplus88 will not process data rights requests submitted through live chat without subsequent written confirmation.